The FSPO is an independent, impartial, fair and free service that helps resolve complaints from consumers, including small businesses and other organisations, against financial service providers and pension providers.
To provide an impartial, accessible, and responsive complaint resolution service that delivers fair, transparent and timely outcomes for all our customers, and enhances the financial services and pension environment.
A progressive financial services and pension environment built on trust, fairness and transparency, where complaints are the exception.
Our diverse workforce is made up of over 100 employees from a range of backgrounds with expertise in banking, insurance, investments, pensions, law, corporate governance and customer service, amongst others.
We have a comprehensive training programme for all new joiners and we encourage applicants of all levels of experience.
At the heart of our values is a deep desire to deliver the best possible service for our customers.
Work-Life balance
We understand the value of providing a meaningful work-life balance across the organisation. We offer the following benefits to our staff:
